Returns and Exchanges
Fill in the form to start your return or exchange.
Our standard returns policy allows for returns within 14 days for stock that is unopened and in re-sellable condition, no questions asked. A collection and restocking fee of £10 applies, plus £5 per carton.
Once we've received all the correct information from you, we’ll arrange a collection from your site using our courier partners, DPD.
Once the stock is returned to us, you’ll receive a credit via email, with the applicable fees deducted.
Still need help? Drop us a line at hello@decentpackaging.co.uk or simply contact your account manager.
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