Orders and Shipping
How can I place an order?
We like to keep things pretty simple at decent. Click here to open an account, it only takes 30 seconds… sometimes 28.
From there you’ll be able to place orders, manage your favourite products, view order history, and gain access to sustainable reports with the click of a button.
What is Sustainable Reporting?
With decent reporting, you’ll be able to share your sustainability milestones with your team and customers.
How can I pay for my order?
Via credit or debit card when checking out.
How much is shipping and where do you ship to?
We offer free super-fast next day delivery to England, Wales and Scotland (excluding Highlands and Islands) on orders over £150 excl VAT.
A delivery charge of £7.50 per carton excl VAT will be charged for orders with a value of less than £150 excl VAT.
What are your shipping methods and how long do they take?
Orders placed before 2:00pm will be dispatched the same day, for next working day delivery. All orders are sent via DPD.
Do you offer Saturday delivery?
For orders over £150 there is a £4.99 excl VAT per carton Saturday delivery charge. For orders under £150 it's £9.99 per carton excl VAT.
Shipping to Northern Ireland can take 5-7 days. Please provide your registered Xiero number with us to prevent delays.
For orders up to £349.99, there is a charge of £9.99 per carton.
For orders over £350.00, you'll pay £3.50 per carton.
Offshore & Scottish Highlands are a Two Day service at £15 per carton.
For orders outside of the UK, please email firstname.lastname@example.org
Unopened stock which is in re-sellable condition can be returned within 14 days, no questions asked. If you're not sold, you can return your packaging for a credit or exchange by clicking here. Still need help? Drop us a line at email@example.com